Frequently Asked Questions About Our Printing Services

General Information

  • What is Universal Group Inc.?

    We are a family-owned printing and promotional products company based in Knoxville, TN, operating since 1981.

  • What Areas Do You Serve?

    We serve customers throughout Knoxville, Chattanooga, Nashville, and the Tri-Cities area.

  • How Do I Contact You?

    You can reach us at 865-524-3726 or use the contact form on our website.

  • Do You Offer Volume Discounts?

    Yes, we offer volume pricing across many of our services and products.

  • Can I Tour Your Facility or Meet With Someone in Person?

    Yes! Call ahead to schedule a consultation with one of our team members.

Printing Services

  • What Printing Services Do You Offer?

    We offer full-color printing, digital and offset printing, bindery services, and more.

  • What Products Can You Print?

    We print business cards, brochures, rack cards, envelopes, cut sheets, manuals, and much more.

  • Can You Help With the Layout and Design of My Print Job?

    Yes! Our in-house graphic design team can help with design, layout, branding, and file setup.

  • How Long Does a Typical Print Job Take?

    Timelines vary depending on the complexity and volume, but we work efficiently to meet your deadlines.

Screen Printing & Embroidery

  • Do You Handle Embroidery and Screen Printing In-House?

    Yes, both services are completed in-house using high-quality machinery and materials.

  • What Types of Items Can Be Embroidered or Screen Printed?

    We customize T-shirts, polos, caps, tote bags, jackets, and more.

  • Do You Offer Specialty Inks or Threads?

    We offer Pantone, UV, metallic, and glow-in-the-dark inks, along with 12-thread embroidery capability.

  • Is There a Minimum Quantity for Orders?

    Minimums vary by item. Reach out to us for specific product requirements.

Promotional Products

  • What Promotional Products Do You Offer?

    We offer thousands of customizable items—mugs, pens, calendars, apparel, and much more.

  • Can You Help Me Choose the Right Promo Item?

    Yes! Our team can suggest products based on your event, target audience, and budget.

  • Can You Add My Logo to Promotional Products?

    Definitely. We specialize in logo placement and branding across all kinds of merchandise.

  • Where Can I Browse Product Options?

    You can explore our catalog at www.promoplace.com/theuniversalgroup.

Labels

  • What Types of Labels Do You Offer?

    We create laser, shipping, barcode, UL, thermal, die-cut, RFID and custom labels for any use case.

  • Can You Help With Label Design?

    Yes, our design team can help create labels that match your branding or specific product needs.

  • Do You Provide Labeling Equipment?

    Yes, we can supply scanners, printers, and ribbon to support your labeling system.

Design & Branding

  • Do You Offer Graphic Design Services?

    Yes! We specialize in logo creation, brand development, print layout, and digitizing for embroidery.

  • Can You Work With My Existing Logo or Files?

    Absolutely. We can enhance, digitize, or reformat your current graphics for multiple applications.

  • What Design Programs Do You Use?

    We work across both Mac and PC platforms using industry-standard software.

Orders & Process

  • How Do I Start a Project?

    You can call us or submit your request through our website. A representative will follow up to guide you.

  • What Is Your Turnaround Time?

    Timelines vary by project, but we always work to meet your schedule.

  • What Payment Methods Do You Accept?

    We accept most major credit cards, checks, and invoiced payments for approved accounts.

  • Do You Offer Rush Services?

    Yes. Let us know your deadline, and we’ll let you know what’s possible!

Still have questions? Give us a call at 865-524-3726—we’re happy to help you with anything you need.